Terms of Service
Please read these terms carefully before using Venon.io services.
Introduction
Welcome to Venon.io ("we," "us," or "our"). These Terms of Service ("Terms") govern your use of our ad tracking and attribution platform designed for e-commerce brands.
By accessing or using our service, you agree to be bound by these Terms. If you disagree with any part of these terms, you may not use our service. For questions about these Terms, contact us at legal@venon.io.
Account & Access
Account Creation
You must create an account to use our service. You're responsible for maintaining the security of your account credentials and for all activities that occur under your account.
Free Trial & Paid Plans
We offer both free trial periods and paid subscription plans. Free trials are subject to usage limitations and may expire after a specified period.
Eligibility
Our service is intended for businesses and commercial use. You must be at least 18 years old and have the authority to enter into these Terms on behalf of your organization.
Acceptable Use
You agree to use our service responsibly and in compliance with all applicable laws. You must not:
Attempt to reverse-engineer, decompile, or disassemble our platform
Use our service for any illegal or unauthorized purpose
Interfere with or disrupt the service or servers
Attempt to gain unauthorized access to our systems
Upload malicious code, viruses, or harmful content
Violate any applicable data protection laws (including GDPR)
Share your account credentials with unauthorized parties
Exceed reasonable usage limits or attempt to overload our systems
Subscription & Payment
Billing
Subscription fees are billed monthly or annually in advance. All fees are non-refundable except as required by law or as specifically stated in these Terms.
Payment Terms
Payment is due immediately upon subscription. We accept major credit cards and other payment methods as displayed during checkout.
Cancellation
You may cancel your subscription at any time. Cancellation will take effect at the end of your current billing period. You'll retain access to the service until the end of the paid period.
Price Changes
We reserve the right to modify our pricing with 30 days' notice. Existing subscribers will be grandfathered at their current rate for the remainder of their current billing period.
Intellectual Property
Our Rights
Venon.io and all related trademarks, logos, and intellectual property are owned by us or our licensors. You may not use our intellectual property without our express written consent.
Your Data
You retain ownership of all data you provide to our service. You grant us a limited license to process your data solely for the purpose of providing our services to you.
License to Use
We grant you a limited, non-exclusive, non-transferable license to use our service in accordance with these Terms during your subscription period.
Disclaimers & Limitation of Liability
Service "As Is"
Our service is provided "as is" without warranties of any kind. While we strive for reasonable uptime and performance, we do not guarantee uninterrupted or error-free service.
Uptime
We aim for high availability but do not guarantee 100% uptime. Scheduled maintenance will be announced in advance when possible.
Limitation of Liability
To the maximum extent permitted by law, our liability for any claims arising from your use of our service is limited to the amount you paid for the service in the 12 months prior to the claim.
Data Backup
While we implement reasonable backup procedures, you are responsible for maintaining your own backups of important data.
GDPR Compliance & Data Protection
Our data processing practices are fully compliant with the General Data Protection Regulation (GDPR) and other applicable data protection laws. We implement appropriate technical and organizational measures to protect your data.
You maintain full control over your data and can request access, correction, or deletion at any time. For detailed information about our data practices, please review our Privacy Policy.
Governing Law
Jurisdiction
These Terms are governed by German law and European Union regulations. Any disputes will be resolved in the competent courts of Germany.
Severability
If any provision of these Terms is found to be unenforceable, the remaining provisions will continue to be valid and enforceable.
Changes to Terms
Updates
We may update these Terms from time to time. We'll notify you of any material changes via email or through our service at least 30 days before they take effect.
Continued Use
Your continued use of our service after any changes constitutes acceptance of the new Terms. If you don't agree to the changes, you may cancel your subscription.
Contact Information
If you have any questions about these Terms of Service, please contact us: